Works with Gorgias

Keep Gorgias. Put an AI front door in front of it.

Dispatch answers shoppers on your storefront and sells while it helps. When a person is needed, it opens a Gorgias ticket with full context, and your agents' replies come back to the shopper's chat. Your team keeps working in Gorgias.

Install on Shopify Talk to us

Bring your own AI key and pay your provider at cost — no per-resolution fees. Dispatch plan pricing: see dispatch.osroc.io.

How Dispatch and Gorgias work together

Dispatch answers firstOrder status, shipping and return policy, sizing and product questions, answered from your real catalog, policies and order data.
It hands off with contextWhen a shopper asks for a person, or the AI can't help, your team gets a ticket or Slack thread with a short summary, intent, order numbers and the transcript.
Your team replies where they workReplies from Gorgias, Zendesk or Slack show up in the shopper's chat (and by email), and the shopper's follow-ups land back on the ticket.

What happens on a handoff Beta

The ticket

Dispatch creates a Gorgias ticket with the shopper as the customer, the transcript as the first message, and tags (dispatch, the intent, urgent when it is). An internal note gives your agents the summary, order numbers, how the shopper was identified and a link to the full conversation.

Replies in the chat

After the first ticket, Dispatch adds an HTTP integration in Gorgias that tells it about new ticket messages. Public agent replies on Dispatch tickets appear in the shopper's chat; Gorgias emails them as usual. The shopper's follow-ups in the chat become internal notes on the ticket.

If something fails

If Gorgias can't be reached, the handoff falls back to email, so the shopper is never left waiting on nothing.

Business hours and consent

Outside your hours the shopper is told when to expect a reply. Their email is shared only with consent (signed-in shoppers excepted).

Why a front door, not a second helpdesk

Answers on the storefront

Order status, policies and product questions resolved where shoppers ask, before they become tickets.

Sells while it helps

Product cards with add to cart, recommendations from your real catalog, and Corso returns and exchanges.

AI at model cost

On your own key there's no per-resolution fee: about 3.7¢ to 11¢ per conversation on certified models. See the math.

Questions

Do I have to leave Gorgias?

No. Gorgias stays your helpdesk and system of record. Dispatch handles the storefront conversation and sends what needs a person to Gorgias.

How do I connect Gorgias?

Add the Gorgias connector in Dispatch with your Gorgias subdomain, an API user's email and a REST API key. Dispatch sets up the reply integration after the first ticket.

Does it work alongside Gorgias AI Agent?

They overlap: both answer shoppers with AI. Some teams use Dispatch on the storefront for shopping and order questions, and keep Gorgias's own AI for email and other channels. Dispatch's AI cost on your own key is the model price, while Gorgias AI Agent is billed per automated interaction, on top of a helpdesk plan.

Is the integration finished?

The Gorgias handoff and reply relay are in beta: working, and still being refined. Live chat inside Gorgias's own chat channel isn't supported yet; replies come through tickets.

Dispatch vs Gorgias AI AgentDispatch vs Gorgias AI Agent for Shopify: per-interaction AI pricing vs your own AI key at model cost.Fewer “where is my order?” tickets. Better handoffs for the rest.Dispatch answers order-status, shipping and policy questions on your storefront, then hands the rest to Gorgias, Zendesk, Slack or email with full context.What will AI support cost you?Compare per-resolution AI agents at your volume with Dispatch on your own AI key, where a conversation costs the raw model price.

The AI front door to your helpdesk

Answers shoppers instantly, sells while it helps, and hands the hard ones to your team in the tools they already use.