Dispatch
Dispatch vs Tidio Lyro

Dispatch vs Tidio Lyro

Tidio is an affordable live chat and helpdesk for small stores, with Lyro as its AI agent priced by conversation tiers. Dispatch is an AI shopping and support assistant on your own key that hands off to the helpdesk you use.

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Bring your own AI key and pay your provider at cost — no per-resolution fees. Dispatch plan pricing: see dispatch.osroc.io.

At a glance

Tidio gives small teams live chat, flows and AI in one place. Dispatch focuses on the AI front door and leaves the inbox to your helpdesk, Slack or email.

Tidio LyroDispatch
What it isLive chat, ticketing and a visual flow builder, with the Lyro AI agentAI shopping and support assistant for your Shopify storefront
AI pricingLyro conversations in tiers (50 up to 1,000+), from $32.50/month annual for 50 (vendor page) or $39/month (Shopify listing); Premium billed per resolutionYour own AI key at your provider's list price, about 3.7¢ to 11¢ per conversation on certified models; no per-resolution fees. Dispatch plan pricing: see dispatch.osroc.io
Free plan50 conversations/month and 50 lifetime Lyro conversationsDispatch plan pricing: see dispatch.osroc.io
Live chat inboxYes, with mobile appsNo inbox of its own: Slack live threads, Gorgias, Zendesk or email
AI modelsChosen by TidioYour choice: Claude, GPT, open models on DigitalOcean, or anything on OpenRouter
ShoppingShopify actions in LyroProduct cards with add to cart, answers from your catalog and policies
Orders and returnsOrder status through Shopify integrationOrder status with proof of ownership (beta); Corso returns, exchanges and tracking (beta)

Sources (checked 2026-10-17): tidio.com/pricing, Tidio on the Shopify App Store. Prices checked 17 October 2026; check the vendor's site for current pricing.

Where Tidio Lyro is the better fit

  • You want live chat, a ticket inbox, flows and AI from one vendor at a low entry price.
  • You want a visual no-code flow builder for scripted journeys.
  • Your team answers chats live in a dedicated inbox app.

Where Dispatch is the better fit

  • Your volume would push you through Lyro's conversation tiers: on your own key, cost tracks model price per conversation.
  • You already use Gorgias, Zendesk or Slack and want the AI to hand off there.
  • You want to pick the model and connect tools like Corso, review apps or your own MCP servers.

Questions

How is Tidio Lyro priced?

By Lyro conversations (any conversation with at least one AI reply), in monthly tiers. On 17 October 2026 tidio.com listed Lyro from $32.50/month billed annually for 50 conversations, and the Shopify App Store listing showed $39/month. Prices for larger tiers aren't published.

How is Dispatch priced?

Bring your own AI key and pay your provider at cost, with no per-resolution fees. Dispatch plan pricing: see dispatch.osroc.io.

Does Dispatch replace Tidio's live chat inbox?

No. Dispatch has no inbox of its own: it hands conversations to Slack (live threads), Gorgias, Zendesk or email.

What will AI support cost you?Compare per-resolution AI agents at your volume with Dispatch on your own AI key, where a conversation costs the raw model price.An AI shopping assistant that knows your storeAn AI shopping assistant that answers from your Shopify catalog and policies, shows products with add to cart, reaches out first and hands off to your team.How Dispatch comparesDispatch vs Gorgias AI Agent, Zendesk AI, Intercom Fin, Tidio Lyro, Shopify Inbox and Rep AI: pricing model, helpdesk fit and where each is stronger.

The AI front door to your helpdesk

Answers shoppers instantly, sells while it helps, and hands the hard ones to your team in the tools they already use.

Install on Shopify Talk to us