An AI shopping assistant that knows your store
Dispatch answers shoppers from your real catalog and policies, shows products as cards they can add to cart, reaches out when a shopper hesitates, and handles the support questions that come with shopping, from sizing to order status.
Bring your own AI key and pay your provider at cost — no per-resolution fees. Dispatch plan pricing: see dispatch.osroc.io.
What it does today
Product discovery
Natural-language search over your catalog, with product cards, variants and add to cart in the chat.
Policy answers
Shipping, returns and FAQs from your published policies and pages.
Order status
With proof of ownership, so shoppers only ever see their own orders.
Proactive messages
A short message above the launcher when a shopper lingers, browses without adding to cart, or waits in the cart. At most one per visit.
Product questions
On product pages the chat suggests questions about that product, and an "Ask about this product" theme block puts them on the page.
Returns and exchanges
Through Corso, our premier returns integration: tracking, returns, exchanges and warranty claims, confirmed by the shopper.
Reviews
Judge.me, Yotpo and Okendo, for "what do other buyers say?"
A person when it matters
Handoff to email, Slack, Gorgias or Zendesk with a summary and transcript.
Coming soon
Not available yet. We'll update this page when they ship.
Guarded discount offers
Single-use, expiring Shopify discount codes, only within rules you set, never invented by the AI, with a holdout group so you can measure whether offers actually help.
Sales attribution
Which orders followed a Dispatch conversation.
AI priced like infrastructure
On your own AI key, a conversation costs your provider's price for the tokens used: about 3.7¢ to 11¢ on certified models. Bring your own AI key and pay your provider at cost — no per-resolution fees. Dispatch plan pricing: see dispatch.osroc.io. See the math.
Questions
Where do the answers come from?
Your Shopify catalog, policies and pages, plus any tools you connect (Corso, Judge.me, Yotpo, Okendo or your own MCP servers). The assistant is instructed to answer from those sources rather than make things up.
Which AI models can I use?
Claude (Anthropic), GPT (OpenAI), open models on DigitalOcean, and many more through OpenRouter, on your own key. Or use models Dispatch runs for you.
Does it work without the Shopify app?
Yes. Paste one script tag on any storefront and the assistant works. The Shopify app adds a one-click theme embed, the Dispatch home inside your Shopify admin, order lookup, and (coming soon) discount offers. The script loads a 2 KB loader with the page and fetches the full widget when a shopper first interacts.
Can it change orders?
Only through tools you enable, and anything that changes an order asks the shopper to confirm first, showing exactly what will happen. You decide which tools run on their own, ask first, or stay off.
Keep reading
The AI front door to your helpdesk
Answers shoppers instantly, sells while it helps, and hands the hard ones to your team in the tools they already use.